FAQs

Do I need an internet connection?

Yes, we recommend a minimum download speed of 10 Mbps.

What devices work best?

Devices with internet browsers Google Chrome or Safari and that have a resolution‍‍‍ of 1024 x 768 or higher with work best. Other browsers will work but there could be some loss in functionality.‍‍‍

Is my data secure?

Yes. We use a secure ‍‍‍protocol and we do share your information with any 3rd parties. Whilst all your data is secure, we recommend that when setting up children in the Teacher Portal that you use first names and last name initials only. ‍‍‍

If I change my subscription will the charges be prorated?

If you have paid via credit card, yes. If you have opted to pay via invoice or purchase order, then you are paying for access up front.‍‍‍‍‍‍

Can I pay via invoice or purchase order?

Yes, get in touch.

I have questions about billing, who do I contact?

Contact our customer service team and get in touch.

How long will it take to play the Game Journey?

This depends how long you spend each day and what level your child is at. It can take up to 3 hours to play all the game journey but you can play skills focused games for an unlimited amount of time

I'm migrating from Living ABC or Story Phonics, what are the differences?

Feature

Living ABC

Story Phonics

Phonics Online

A-Z (plus Vowel Men) Sound Cards

A-Z (plus Vowel Men) Interactive Stories

A-Z (plus Vowel Men) Alphabet Songs

A-Z Handwriting Songs (Lowercase)

A-Z Handwriting Songs (Uppercase)

A-Z Action Trick Chants

A-Z (plus Vowel Men) Games

Blends and Digraphs Sound Cards

Blends and Digraphs Songs and Chants

Digraph Interactive Stories

Quick Dash

Word Builder

Games for Digraphs

Phonics Readers

Letterland Directory

Classroom Demo Videos

Teacher Resources

Individual Teacher Login

Individual Child Login

No installation required

Any Device

Any Location (school or home)

Ability to Manage Schools, Teachers, Classes/Groups and Children